SHIPPING INFORMATION

DISPATCH 24 HOURS Carefully Prepared
DELIVERY 5–10 DAYS Typical Delivery
01
FROM OUR WORKSHOP TO YOU

Dispatch & Shipping Timelines

Every order is carefully prepared and shipped within 24 hours. Standard delivery typically takes 5–10 business days.

As many of our tea ware pieces are carefully sourced from experienced makers and suppliers, preparation and transit times may vary slightly depending on the destination.

A Note on Delivery: In rare cases, delivery may take longer due to customs inspections, local carrier conditions, severe weather, or holiday congestion. Delivery times are estimates and may vary by destination.
02
RETURNS & EXCHANGES

Return Shipping & Exchange Policy

Customers are responsible for return shipping costs. Original shipping fees are generally non-refundable. If a refund is issued, applicable return shipping costs may be deducted from the refund amount.

Damaged on Arrival: If your tea ware arrives damaged and requires a replacement, please contact us promptly with clear photos or videos. We will review the situation and assist with the appropriate solution.
03
DELIVERY DETAILS

Address Accuracy & Package Claims

Please make sure your shipping address is complete and accurate before placing your order. We cannot be responsible for delivery issues caused by incorrect or incomplete address information.

Lost or Damaged Packages: If your package is lost or arrives damaged during transit, please contact our support team as soon as possible. Photos, videos, or carrier confirmation may be requested to help us investigate the issue and provide a suitable solution.
A LITTLE NOTE FROM MONVAREA

Every Piece Deserves
a Careful Journey.

From the moment your order is prepared to the moment it reaches your home, we hope your Monvarea tea ware becomes part of a slower, warmer daily ritual.

カート

ローディング